Inbound Line

Service businesses — plumbers, dentists, dog groomers — lose 40–60% of inbound calls outside office hours. Voicemail completion rates sit below 20%. Every missed call is a missed booking worth £50–£500.

We built a voice agent on Twilio + Anthropic that answers within two rings, asks qualifying questions configured per business, and books directly into the owner's calendar via Cal.com. Urgent calls route live. All others get a summary SMS within 30 seconds of hang-up. Supabase stores call transcripts and lead scores.

• · Average answer time under 2 seconds
• · Lead qualification accuracy validated at 91%
• · Zero missed calls during out-of-hours testing

The hardest part was making the agent sound unhurried. Early versions answered too fast and talked too much. The final version pauses naturally, asks one question at a time, and knows when to stop selling and just book the slot.